The 1989 macho movie classic “Road House” starring Patrick Swayze as Dalton might not seem like the best source for managerial guidance. However, if you study this film from the view of a change management professional, you will identify valuable insights applicable to the real world.
In the movie, Dalton is a “cooler,” or head bouncer, known for his ability to clean up the most unscrupulous and disorderly bars. Dalton tackles this challenge through a process of establishing roles and responsibilities, astute observation, continuous learning, and the application of “the three rules”.
Roles and Responsibilities
Prior to accepting the assignment, Dalton negotiates his contract, establishing clear boundaries with the business owner. In a corporate setting, this equates to a discussion with one’s immediate manager. This can either be prior to accepting the position or when sitting down with your management team for the first time. Dalton establishes the role he will take within the company, ensuring clarity regarding his authority. This agreement allows for Dalton to dismiss an employee early on, and when it is brought to the business owner, there is no conflict from the establishment’s owner, thanks to the pre-established agreement.
